Time to look more closely at an academic article.

As I have a keen interested in Mobile Application Development, I have opted to look at an article titled:

Why People Hate Your App — Making Sense of User Feedback in a Mobile App Store

The article was published by a team mainly based at Carnegie Mellon University in 2013.  The world of App development will have changed significantly since that time, so studying this article may give a variety of useful insights, it is interesting to look at this snapshot in history and also compare any predictions made in the article to what has actually occurred over the time since publication.

Lets begin by answering the questions posed in the RES class:

  • Title and author(s) of the article
    • “Why People Hate Your App — Making Sense of User Feedback in a Mobile App Store”
    • Bin Fu, Jialiu Lin, Lei Li† , Christos Faloutsos, Jason Hong, Norman Sadeh
  • APA reference (give it your best shot!) (try using the ‘cite’ option on Google Scholar)
    • Fu, B., Lin, J., Li, L., Faloutsos, C., Hong, J., & Sadeh, N. (2013, August). Why people hate your app: Making sense of user feedback in a mobile app store. In Proceedings of the 19th ACM SIGKDD international conference on Knowledge discovery and data mining (pp. 1276-1284). ACM.
  • how you found the article and what keywords you used
    • CaptureInitially I used Google scholar to locate the article, I was interested to see what articles had been published regarding mobile applications.  I therefore started searching with the simple term ‘Mobile App’, It is quite a general term, as so I got 1,560,000 results.
    • Google Scholar only provided a ‘paid link’ to a document library called ‘ACM Digital Library’.  ACM provided the outlying parts of the article for free, however the body of the work was only available for the princely sum of $15 (US$ I presume), far too much.
    • Returning to Google and using the full article title as the search term I was able to uncover the full article in PDF format at the link listed above.  This copy of the article is hosted on the cmu.ed website, under the username ~luili, this is presumably the webspace of one of the authors, Lui Li.  Thanks Lui.
  • What kind of article it is, ( journal paper, conference paper, masters thesis…..)
    • This is a conference paper – it was originally published for KDD2013 (the 19th ACM SIGKDD Conference on Knowledge Discovery and Data Mining), an event that was held in Chicago during August 2013.
    • This Annual event is organised by SIGKDD, whose website claims:
      “The annual ACM SIGKDD conference is the premier international forum for data mining and big data researchers and practitioners from academia, industry, and government to share their ideas, research results and experiences. KDD-2013 will feature keynote presentations, oral paper presentations, poster sessions, workshops, tutorials, panels, exhibits, demonstrations, and the KDD Cup competition.”
  • All the reasons that you think it is an academic article
    • I believe this to be an academic article, because:
      • It comprises the correct structure.
      • It is 9 pages long, making it a reasonable length for such a piece of writing.
      • It journals the research done by the group and  offers the results.
      • It is published and hosted by an academic organisation.
      • According to Google Scholar this paper has been Cited 60 times, this can be taken as a good indicator that this is a valid academic article.
  • how well it fits the ‘structure of an academic article’  that I described in my previous post
    • It fits the structure very well.
      • the title – The title is concise & represents the content of the article well.
      • the authors (usually with an email address and affiliation) – The authors are each listed with academic email addresses.
      • the abstract – The Abstract is well written, it gives a good overview of the subject matter and methods that will be covered in the article.  The abstract also contains ‘Tags’ which give a good hint to to the topics that will be covered in the article.
      • the introduction – In this article the authors have used the introduction to give an overview of the world of mobile applications, talking about the history, the growth in the area and how the App Stores review systems operate.
      • a review of other papers relevant to the topic ( a literature review) – Section 2 discusses related work, citing various other pieces of research that are relevant to this topic.
      • a description of what the research was and what the researchers did – Section 3 discuss the techniques used by the researchers to collect the data.
      • the results of what they did – The results are presented at the beginning of Section 4.
      • a discussion about what the results mean – The data collected is analysed  at various levels of detail in sections 4, 5 & 6.
      • a conclusion – Section 7 of the paper offers the conclusion.
      • a list of references – Section 9 contains references, In addition to the references there is a list of acknowledgements in Section 8. The acknowledgements offer thanks to the various organisations that have assisted in the research. in this case the authors aknowledge help form various sources, including Army Research Labs. It is interesting to note that in this case the authors have added a disclaimer regarding the US Government and Army Research Lab.
  • How many references it has –  This particular article has 22 references.
  • How many citations it has (if you can find out) – According to Google Scholar this article has been cited 60 times.  A quick look through the Google Scholar page for this site reveals that the article has generally been cited by other papers that discuss similar topics and are published by Academic sources.
  • For articles that you found online,  the url of the article – http://www.cs.cmu.edu/~leili/pubs/fu-kdd2013-wiscom.pdf
  • Say whether you are interested in properly reading the article or not (and give some reasons!) – I am definitely interesting in reading more of this article, it is a subject that I am interested in as I intend to work in the field of mobile app development.  Mobile Apps by their very nature offer a rather lovely iterative development approach and the App Store review system offers a unique user feedback platform that is essential to the developer as it can highlight issues & bugs as well as new ideas from users.